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Solarsmith Ltd customer privacy notice
This privacy notice tells you what to expect us to do with your personal information.
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Contact details
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Post
Sovereign House, 2a Belmont Road, , Sutton, Surrey, SM2 6DW, GB
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Telephone
020 8050 2285
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What information we collect, use, and why
We collect or use the following information to provide and improve products and services for clients:
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Names and contact details
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Addresses
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Date of birth
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Transaction data (including details about payments to and from you and details of products and services you have purchased)
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Usage data (including information about how you interact with and use our website, products and services)
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Information relating to compliments or complaints
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Records of meetings and decisions
We collect or use the following personal information for the operation of client or customer accounts:
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Names and contact details
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Addresses
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Purchase or service history
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Account information, including registration details
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Information used for security purposes
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Marketing preferences
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Technical data, including information about browser and operating systems
We collect or use the following personal information for the prevention, detection, investigation or prosecution of crimes:
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Names and contact information
We collect or use the following personal information for information updates or marketing purposes:
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Names and contact details
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Addresses
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Profile information
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Marketing preferences
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Purchase or account history
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Website and app user journey information
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IP addresses
We collect or use the following personal information to comply with legal requirements:
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Name
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Contact information
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Client account information
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Any other personal information required to comply with legal obligations
We collect or use the following personal information to protect client welfare:
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Names and contact information
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Client account information
We collect or use the following personal information for dealing with queries, complaints or claims:
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Names and contact details
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Address
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Payment details
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Account information
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Purchase or service history
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Call recordings
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Photographs
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Relevant information from previous investigations
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Customer or client accounts and records
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Financial transaction information
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Information relating to health and safety (including incident investigation details and reports and accident book records)
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Correspondence
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Location data
Lawful bases and data protection rights
Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.
Which lawful basis we rely on may affect your data protection rights which are in brief set out below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:
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Your right of access - You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. You can read more about this right here.
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Your right to rectification - You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. You can read more about this right here.
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Your right to erasure - You have the right to ask us to delete your personal information. You can read more about this right here.
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Your right to restriction of processing - You have the right to ask us to limit how we can use your personal information. You can read more about this right here.
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Your right to object to processing - You have the right to object to the processing of your personal data. You can read more about this right here.
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Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. You can read more about this right here.
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Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time. You can read more about this right here.
If you make a request, we must respond to you without undue delay and in any event within one month.
To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.
Our lawful bases for the collection and use of your data
Our lawful bases for collecting or using personal information to provide and improve products and services for clients are:
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Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
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Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
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Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.
Our lawful bases for collecting or using personal information for the operation of client or customer accounts are:
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Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
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Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
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Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.
Our lawful bases for collecting or using personal information for the prevention, detection, investigation or prosecution of crimes are:
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Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
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Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
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Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.
Our lawful bases for collecting or using personal information for information updates or marketing purposes are:
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Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
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Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
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Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.
Our lawful bases for collecting or using personal information to comply with legal requirements:
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Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
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Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
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Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.
Our lawful bases for collecting or using personal information to protect client welfare are:
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Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
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Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
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Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.
Our lawful bases for collecting or using personal information for dealing with queries, complaints or claims are:
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Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
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Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
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Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.
Where we get personal information from
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Directly from you
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Regulatory authorities
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Publicly available sources
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Market research organisations
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Suppliers and service providers
How long we keep information
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We retain personal data only for as long as necessary to fulfil the purposes we collected it for, including legal, accounting, or reporting requirements. If you contact us or request a quote, we will typically keep your information for up to 12 months from the date of last interaction, unless you become a customer — in which case your data will be kept for as long as required to manage your contract and any aftercare services. We regularly review the data we hold and securely delete anything no longer needed.
Who we share information with
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We do not sell your personal information. However, we may share your data with trusted third-party providers who support the delivery of our services — including website hosting, analytics, email marketing, and customer support tools. This may include services like Google Analytics, Meta (Facebook), and advertising or SEO platforms we use to improve the visibility and performance of our site.
Any third parties we work with are under strict obligations to handle your data securely and lawfully, in accordance with UK GDPR and the Data Protection Act 2018.
Others we share personal information with
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Professional or legal advisors
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Emergency services
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Regulatory authorities
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Organisations we’re legally obliged to share personal information with
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Suppliers and service providers
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Professional consultants
How to complain
If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.
If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113